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Ordering and Shipping
We ship via UPS or USPS Parcel Post. Orders with standard shipping rates will be processed within 0–5 business days of receipt. Expedited or overnight shipping will be processed within 0–1 business days of receipt. You will be notified of any stocking related delays via email. To receive membership, student, or group discounts, customers must identify themselves at the point of sale using their member number as the discount number.

Returns
If for any reason you are not satisfied with your purchase, please return the merchandise within 14 days for an exchange or refund in the form of original payment. This refund will not include shipping charges and item(s) returned must be in their original packaging and in salable condition. If merchandise is defective or damaged in shipping please retain all packaging and packing materials and contact us immediately. Please allow 2–3 weeks for processing refunds.

If you have questions about specific products, your order, international orders or any other inquiries please call (202) 639-1790.

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